A natural person who wishes to purchase, purchases or could purchase or use a product or service for a purpose that is not related to economic or professional activity (hereinafter referred to as the consumer) in accordance with Clause 19 of Regulation No. 255 of the Cabinet of Ministers of the Republic of Latvia "Regulations on distance contracts" on distance contracts can use the right of refusal and return the purchased product within 14 calendar days from the moment of purchase.
In order to use the aforementioned right of withdrawal, you must inform SIA EMMI 4 electronically by sending a submission or a withdrawal form (the waiver form is available for download here) to the electronic mail address [email protected] or in writing by sending a submission or refusal form to the address Spoles iela 3, Riga, LV-1058, Latvia.
Sending the refusal form or application within the specified period releases the consumer from any contractual obligations in connection with the respective distance contract. The consumer is obliged to return the product to the seller within seven days from sending the refusal form or application (sending an electronic letter or postmark). After returning the goods, the seller assesses the condition of the returned goods and prepares a document on the return of funds and sends it in the form of a reply electronically or to the specified address. If the consumer approves the content of the document on the return of funds, the seller is obliged to refund the amount of money paid for the product to the consumer within seven days after receiving the consumer's approval.
If the consumer exercises the right of refusal and it is not related to the non-compliance of the relevant product or service with the terms of the contract, then the consumer is obliged to cover the costs associated with sending the product back.
Procedure for consideration of other complaints
Please submit a complaint about the availability or quality of goods electronically by sending it to the email address [email protected] or in writing to the address Spoles iela 3, Rīga, LV-1058, Latvia. Within 7 working days from the date of receipt of the application, the seller provides the consumer with a written response to the application, sending the answer to the contact address specified in the complaint, and informs about the possible way of fulfilling the claim or resolving the dispute, if no agreement has been reached on the fulfillment of the consumer's claim or an alternative way of fulfilling the claim within the said period.
If the complaint is recognized as unfounded and you do not agree to the recognition of the complaint as unfounded, you have the right to use the alternative dispute resolution options provided for in the regulatory enactments by submitting a written application to the seller of the goods for out-of-court dispute resolution, stating:
Information on out-of-court dispute resolution options and out-of-court dispute resolvers:
Within 15 working days from the date of receipt of the application, the seller provides the consumer with a written response to the application, sending the answer to the communication address specified in the complaint, and informs about the possible way of fulfilling the claim or resolving the dispute, if no agreement has been reached on the fulfillment of the consumer's claim or an alternative way of fulfilling the claim within the said period.
Important
SIA EMMI 4 does not keep the concluded purchase contracts. In some cases, it is possible to restore purchase documents (check, delivery note) and warranty card.
Cookie | Duration | Description |
---|---|---|
cookielawinfo-checkbox-analytics | 11 months | This cookie is set by the GDPR Cookie Consent plugin. The cookie is used to store the user's consent for the cookies in the category "Analytics". |
cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
cookielawinfo-checkbox-necessary | 11 months | This cookie is set by the GDPR Cookie Consent plugin. The cookies are used to store the user's consent for the cookies in the category "Necessary". |
cookielawinfo-checkbox-others | 11 months | This cookie is set by the GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
cookielawinfo-checkbox-performance | 11 months | This cookie is set by the GDPR Cookie Consent plugin. The cookie is used to store the user's consent for the cookies in the category "Performance". |
viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not the user has consented to the use of cookies. It does not store any personal data. |